StarPay Global Ltd is a rapidly developing company. We regularly expand our personnel.

Job Title

Employment Type

Department

Location

Customer Service Manager Part Time Customer Service The U.S. and Canada
Customer Service Representative - 2nd Shift Full Time Customer Service London, United Kingdom
Digital Marketing Manager Full Time Marketing London, United Kingdom
Software Developer Full Time Information Technology New York, NY, US

  • Customer Service Manager

  • Customer Service Representative

  • Digital Marketing Manager

  • Software Developer

Customer Service Manager

Currently, we need a person to take a vacant position as a Customer Service Manager.

Department: Customer Service

Location: The U.S. and Canada

Pay Rate: $3900 per month

Pay Type: Salary

Benefits: High salary + commission from transactions. Four weeks of paid vacation leave per year. Professional development. Educational assistance.

Employment Type: Part-Time | Online Office | Work From Home

APPLY NOW

Do you have any questions concerning vacancies or the employment process?

Or do you want to send your resume?

Contact our HR Department. We will gladly help you!

Customer Service Representative - 2nd Shift

Department: Customer Service

Location: London, United Kingdom

Pay Rate: Hourly

Pay Type: Hourly

Benefits: Benefits Package: Medical, Dental, Life, Vision, STD, LTD, PTO, Holiday, etc.

Employment Type: Full Time

StarPay Global Ltd is seeking multiple enthusiastic Customer Service Representatives to assist the Customer Service Department with their dynamic growth. The Customer Service Representative will report to both the Assistant Manager and Manager of Customer Service in our organization. Highlighted areas of responsibility will be: Providing timely and accurate information to incoming customer requests, processing customer requests and responding to organizational related services and memberships professionally, along with superior ethical standards in service, and a passion for overall excellence.

***This is a 2nd Shift Position 2:30 p.m. – 11:00 p.m. with weekend availability required***

Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

• Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications
• Professionally address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention
• Process customer orders and changes according to established department policies and procedures, while demonstrating effective problem solving skills, compassion, and empathy
• Partner with the organizations sales team and recommend service enhancements, changes, and corrections as required for necessary feedback and optimal account utilization
• Maintain and enhance customer satisfaction, growth and expansion of services
• Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
• Reply to, create, manage and process emails, live chat, and phone communications to and from customers, vendors, and staff
• Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
• Perform in a timely, dependable, and flexible business environment with high ethical standards and a positive, optimistic approach to the pursuit of excellence
• Work both cohesively with your team and independently, allowing for collaboration and the overall success of the department, yet achieving personal succession in addition
• Other duties as assigned by management

Physical Requirements and Work Environment:

• Requires normal vision, hearing, and speaking ability
• Requires sedentary work with long periods of sitting, and involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis, and some dexterity in operating office equipment
• Exposed to a combination of office and shop environments

Qualifications

Summary of Experience and Education:

• Prefer degree in Business or other related field of study, or equivalent work related experience
• Prefer 2 years customer service related experience, and or StarPay Global Ltd experience 
• Proficient in Microsoft Suite, Live Chat, Typing 40-50 WPM, and Internet Applications
• Salesforce.com and/or other CRM experience preferred but not required
• Proven ability to present opportunities, solutions, and resolve conflict for our customers
• Proven ability to communicate effectively both orally and written, with exceptional grammar
• Ability to read, write, and speak English fluently
 **This position is 2nd shift, 2:30 p.m. to 11:00 p.m., with weekend availability required**
 **All applicants will be required to take both a typing test and written assessment***

APPLY NOW

Digital Marketing Manager

Department: Marketing

Location: London, United Kingdom

Pay Rate: Salary

Pay Type: Salary

Benefits: Benefits Package - (Medical, Dental, Vision, Life, Holiday and Paid Time Off)

Employment Type: Full Time

StarPay Global Ltd is looking for a Digital Marketing Manager to join our growing marketing team. We've been named to Inc. magazine's list of 5000 fastest-growing private companies for the sixth year in a row, and are focused on building an elite marketing and business development team to accelerate our explosive growth. This position will play a key role in building and expanding our digital marketing channels and working with senior management and channel owners to develop best in class marketing strategy and execution.


The Digital Marketing Manager will be responsible for driving StarPay Global Ltd online media strategy, including traditional display and network buys, mobile and video. This position will also play a key role in our social efforts, as well as leading strategic marketing campaigns and working closely with other marketing channel leads and analytics. The ideal candidate will enjoy a startup-like marketing environment, but with the budgets and resources of an established company.


Responsibilities and essential job functions include:
• Evaluating potential media buys based on customer and country targets
• Negotiating and developing media buys with partners
• Managing day-to-day media partner relationships, including working with StarPay Global Ltd design resources for creative needs
• Managing reporting, evaluation and optimization of buys
• Working with senior marketing leadership to develop ongoing StarPay Global Ltd social strategy and manage execution resources
• Working with internal and vendor resources to lead strategic marketing campaigns from ideation through execution, including reporting and evaluation 
• Monitoring emerging media and serve as team lead for opportunities and education
• NOTE: this role is not a media trafficking role.

Summary of Experience and Education:

• BA/BS Degree
• 2-5 years' experience in digital marketing, preferably digital media planning, buying and management
• Proven success executing paid digital media
• Strong understanding of current online marketing concepts, strategies, and best practices
• Experienced in Web analytics and/or digital media management technology 
• Highly proficient in Microsoft Office Suite; Word, Excel, PowerPoint

APPLY NOW

Software Developer

Department: Information Technology

Location: New York, NY, US

Pay Rate: Salary

Pay Type: Salary

Benefits: Benefits Package- Medical, Dental, Life, Vision, STD, LTD, PTO, Holiday, etc.

Employment Type: Full Time

Responsibilities and essential job functions include, but are not limited to the following:


• Contribute to creating feature specifications and technical design blueprints
• Develop custom features in Visual Studio based on specifications and technical designs
• Providing direction on the best web development, application, and testing frameworks to leverage for implementing the required design such as jQuery, REST API, Node.js, Knockout, Ninject
• Create server-side functionality using object oriented design principles
• Contribute to performance and load testing procedures and issue remediation
• Build and automate deployment of RESTful APIs for distributed highly scalable solutions
• Design, Implement, Review, Repair, and Improve Existing Code
• Other duties as assigned by Management

Summary of Experience and Education:


• Preferred but not required, a Bachelor's Degree in a related field of study
• 3+ years' Experience in the full .NET software development lifecycle especially in the areas of Visual Studio, frameworks like WCF, ASP.NET Web API 2.0, SOAP, RESTful Services, and JavaScript, Node.js, Knockout, Ninject
• 3+ years' of Software Engineering focused on Web-based enterprise applications supporting high volume and fault tolerant solutions
• 3+ years of building applications, preferably backend services with REST based APIs
• 3+ years of experience using C# and Razor syntax. Experience programming web applications
• Experience with Object Relational Modeling (ORM) with different tools such as Entity Framework and LINQ
• Experience with source control, work item tracking, and build management with Team Foundation Server
• Experience with multi-threaded programming techniques
• using ASP.NET using the MVC framework
• Solid understanding of web related protocols and standards, such as HTTP, SSL, REST and JSON
• Solid Understanding of IoC (Inversion of Control) and DI (Dependency Injection)
• Testing API performance and security and optimizing as needed
• Troubleshooting and debugging issues in a timely manner
• Ability to build relationships, is culturally sensitive, have goal alignment and learning agility
• Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures

Preferred Experience but not required:


• Operate within the dynamics of a team; exercise proper etiquette and citizenship during "team development" sprints
• Hands-on experience building scalable web applications, in particular high frequency and low latency web applications with optimal memory management, performance, and scalability as a key focus
• Experience with Client-side browser development using jQuery, Knockout; emphasis on Single Page Applications (SPA)
• Experience developing for Motorola or Janam Handhelds
• Experience in Agile Application Development & Scrum methodologies
• Experience with clouds, distributed systems, identity management a plus
• Experience with Identity and User management, SSO, SAML, OAuth, OpenID, etc.
• Experience with ESB (Enterprise Service Bus)

APPLY NOW

© 2021 StarPay Global Ltd. All Rights Reserved.

Subscribe to our newsletter

Subscribe

Sign up here to get the latest news, updates and special offers delivered directly to your inbox.

We will not share your information with anyone.