Customer Service Representative - 2nd Shift

Department: Customer Service

Location: London, United Kingdom

Pay Rate: Hourly

Pay Type: Hourly

Benefits: Benefits Package: Medical, Dental, Life, Vision, STD, LTD, PTO, Holiday, etc.

Employment Type: Full Time

StarPay Global Ltd is seeking multiple enthusiastic Customer Service Representatives to assist the Customer Service Department with their dynamic growth. The Customer Service Representative will report to both the Assistant Manager and Manager of Customer Service in our organization. Highlighted areas of responsibility will be: Providing timely and accurate information to incoming customer requests, processing customer requests and responding to organizational related services and memberships professionally, along with superior ethical standards in service, and a passion for overall excellence.

***This is a 2nd Shift Position 2:30 p.m. – 11:00 p.m. with weekend availability required***

Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

• Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications
• Professionally address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention
• Process customer orders and changes according to established department policies and procedures, while demonstrating effective problem solving skills, compassion, and empathy
• Partner with the organizations sales team and recommend service enhancements, changes, and corrections as required for necessary feedback and optimal account utilization
• Maintain and enhance customer satisfaction, growth and expansion of services
• Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
• Reply to, create, manage and process emails, live chat, and phone communications to and from customers, vendors, and staff
• Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
• Perform in a timely, dependable, and flexible business environment with high ethical standards and a positive, optimistic approach to the pursuit of excellence
• Work both cohesively with your team and independently, allowing for collaboration and the overall success of the department, yet achieving personal succession in addition
• Other duties as assigned by management

Physical Requirements and Work Environment:

• Requires normal vision, hearing, and speaking ability
• Requires sedentary work with long periods of sitting, and involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis, and some dexterity in operating office equipment
• Exposed to a combination of office and shop environments


Summary of Experience and Education:

• Prefer degree in Business or other related field of study, or equivalent work related experience
• Prefer 2 years customer service related experience, and or StarPay Global Ltd experience 
• Proficient in Microsoft Suite, Live Chat, Typing 40-50 WPM, and Internet Applications
• and/or other CRM experience preferred but not required
• Proven ability to present opportunities, solutions, and resolve conflict for our customers
• Proven ability to communicate effectively both orally and written, with exceptional grammar
• Ability to read, write, and speak English fluently
 **This position is 2nd shift, 2:30 p.m. to 11:00 p.m., with weekend availability required**
 **All applicants will be required to take both a typing test and written assessment***


© 2021 StarPay Global Ltd. All Rights Reserved.

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