User Agreement


1 Introduction

2 Opening, Servicing and Managing of Account, Rating of Accounts, Verification of Client Identity

3 Processing and Clearing Client Checks, Receiving and Sending Payments on Client’s Behalf

4 Security of Data Transmission

5 Company Anti-Money Laundering and Counter-Terrorism Financing Statement

6 Uncontrolled Circumstances

7 Changes and amendments

1. Introduction


1.1 This contract (hereinafter referred to as the “Current Agreement”) between company and user defines general conditions of the processing services offered on the company website, the rights and the responsibilities of all parties, and other actions between the user (hereinafter referred to as “Client”) and StarPay Global Ltd (hereinafter referred to as “Company”), and is also the public agreement. Both Client and Company accept Current Agreement without further conditions. Client accepts Current Agreement by registering with Company payment processing website, and Company accepts Current Agreement by obtaining access to Client’s personal account within Company’s payment processing system (hereinafter referred to as StarPay Global Ltd).

1.2 Definitions:
Current Agreement refers to this document.
Client is an individual or legal entity registered with StarPay Global Ltd as described in Current Agreement, and is assigned a unique account number with StarPay Global Ltd.
Company is StarPay Global Ltd, a legal entity that manages all activities of the payment processing system called StarPay Global Ltd.
StarPay Global Ltd is a payment processing system offered through Company website.
Check Cashing is the processing and clearing of customer checks and the depositing of these funds to the Client account for payout.
Wire Transfer is a method of both Domestic (U.S.) and International electronic payment.
ACH/Direct Deposit is a method of Domestic (U.S.) electronic payment.
Account number is a unique account number with StarPay Global Ltd. This account number is also used for Client identification.
Informational website refers to, a website that contains information on Company products, prices and other payment processing services offered by Company.

1.3 In reliance upon information provided by Client, Client appoints Company as its agent for the purposes of, and subject to the terms and conditions set forth in Current Agreement, and Company hereby accepts such appointment.

1.4 This Current Agreement is a legal contract and has primary force over all previous agreements and contracts between Client and Company.

1.5 Documents such as agreements, contracts, rules or other terms received by any means, including e-mail and/or posting on Informational Website of Company have lawful validity, and neither Client nor Company has the right to contest these documents.

1.6 Current Agreement between Client and Company has no expiration date and is automatically extended until the termination of the Agreement as described.

2 Opening, Servicing and Managing of Account, Rating of Accounts, Verification of Client Identity

2.1 Company renders its services only to individuals who have reached eighteen (18) years of age. Minors may not utilize Company services under any circumstances.

2.2 Client may open the account by registering with StarPay Global Ltd. During Client’s registration process it is Client’s responsibility to submit true and accurate personal registration data. If Client does not pass Company’s verification process used for validation of the account, Client’s account will not be approved.

2.3 The Client guarantees that all personal data provided by him or her during the registration process is true and accurate, and Client agrees to complete verification by all methods requested by Company.

2.4 The process of verification of the registration data, including all decision-making related to this process prior to the account opening, shall complete within two (2) business days. In exceptional cases, this process can complete within five (5) business days. Company reserves the right to refuse opening of Client account for any reason, and without providing any reason to Client.

2.5 Client may only have one account with StarPay Global Ltd.

2.6 Client must submit a scanned copy or photocopy of Client’s passport (including any blank pages) and proof of current address (e.g., a utility bill) if passport does not display Client’s current address.

2.7 After Client’s submitted documents have been verified against Client’s personal information submitted during the online registration process, Company assigns Client’s account the rating “verified”, allowing Client to make outgoing payments and withdraw funds for internal transfers without limits.

2.8 In exceptional cases, if Company has determined a Client transaction to be suspicious or in violation of one or more sections of Current Agreement, Company reserves the right to request from Client a notarized copy of his/her passport, or require that Client visit Company office for in-person verification. Client must provide the notarized copy of his/her passport within ten (10) business days of Company request. If deemed necessary by Company, Company reserves the right to request from Client additional documents confirming the identity of Client, the source(s) of his/her funds, Client’s business description, Client’s registration address and/or actual address of residence. In case where Client’s requested documents are not submitted by Client, Company reserves the right to temporally suspend Client’s account for a period of up to two (2) years. If requested documents are not submitted during this two (2) year period, Company will close Client’s account permanently, with any remaining funds in Client’s account returned to the original sender. A service to cover the process of returning such funds to the original sender will be subtracted from Client’s account. The service charges shall be specified on Company website.

2.9 If Client’s registration data does not match with Client’s notarized passport information, Company reserves the right to close Client’s account immediately. In this case, any remaining funds in Client’s account will be returned to the last sender. A service to cover the process of returning such funds to the original sender will be subtracted from Client’s account. The service charges are specified on Company website.

2.10 All verification documents must be sent by courier’s mail to Company’s main office, where these documents will be stored for the period of Current Agreement and for an additional twenty (20) years after the termination of Current Agreement either by Client or by Company. At the end of this period, Company is responsible for either destroying Client’s documents, or returning them to Client in the case that Client has submitted a written request for their return.

2.11 StarPay Global Ltd encourages Users to become verified for the security of our network. We may ask our members at anytime to become verified to comply with the Bank Secrecy Act, the Patriot Act and any other applicable Anti-Money Laundering and Anti-Terrorist Financing Legislation. You agree to complete account verification procedures upon StarPay Global Ltd's request. If you refuse to complete account verification, your account may be suspended regardless of any or all pending or unsettled transactions.

You authorize StarPay Global Ltd, directly or through third parties, to make necessary inquiries to verify your identity. However, StarPay Global Ltd cannot and does not guarantee any User's identity. StarPay Global Ltd makes no representation or warranty to you regarding the identity of any given User.

At any time, we may ask you to complete the necessary verification measures to authenticate your identity. If you are a Business account holder, we may ask for a proof of ownership, such as an Article of Incorporation, General Business Registration, a Certificate of Good Standing, Doing Business As or a Tax Registration document, to verify your business. If you wish to use StarPay Global Ltd Payment Buttons or receive credit card payments through your website(s), you must submit each of your website to the Website Review process. Upon approval, you will then be able to integrate the payment buttons and thus receive payments through your website(s). If, however, you do not submit your website(s) to the Website Review and receive website approval from StarPay Global Ltd, you will not be able to receive payments through your website(s).

2.12 Verification measures for US and International members include but are not limited to the following:

  • Bank Account Confirmation (US only)
  • Credit Card Validation
  • Phone Validation

2.13 To verify your Business Account, in addition to submitting a proof of address and photo ID, you will be required to submit a Proof of Ownership for your business, such as one of the following:

  • Article of Incorporation
  • General Business Registration
  • Doing Business As
  • Tax Registration

2.14 It is Client’s responsibility to use his/her account for lawful purposes only. Client’s account activities should comply with existing federal laws.

2.15 Company has the right to suspend Client’s account, or any single transaction within the account, if Company determines the account activity or any processing transaction to be suspicious or illegal, before discovering all of the facts of the transaction in question. If, as a result of investigation into these circumstances, or if Company is not able to investigate the transaction(s) in question, Company will consider the actions of the Client illegal and in contradiction of Current Agreement, applicable federal laws of the United States of America, U.S. Anti-Money Laundering Regulations, and/or the laws of the State of New York, and Client’s account will be closed, with any remaining funds returned to the original sender. A service to cover the process of returning such funds to the original sender will be subtracted from Client’s account. The service charges are specified on Company website.

2.16 Company must process all Client orders initiated from Client’s account with StarPay Global Ltd if the order does not contradict Current Agreement and the Client’s account carries a positive balance.

2.17 Client orders may be executed by Company at any time during the business day.

2.18 The Company reserves the rights to suspend, for any reason, any outgoing Client payment(s) if Company determines that the transaction is in violation of Current Agreement, suspicious or illegal, with the subsequent return of the payment(s) in question to the sender. Company has the right to close Client’s account if, after internal or external investigation has been completed, proof has been found that the transaction(s) in question is in violation of Current Agreement.

2.19 Upon fulfillment of Client’s payments, Company is not responsible for any misconduct by third parties, bank personnel, express mail services, U.S. Postal Service and/or any other individual or department not subject to direct control of Company.

2.20 To resolve any Client dispute related to a Client account transaction, Client has the right to submit a review request in writing within ten (10) days of the appearance of the disputed transaction on the Client’s account. If Client does not submit written request within ten (10) days, the transaction on the account is considered valid by Client. Company is responsible for reviewing Client’s request within five (5) business days of its submission. In certain cases, Client may dispute Company’s decision after the 10 (ten) day written submission period has elapsed. Company reserves the right to charge additional fees for the processing of disputed transactions.

2.21 All services for any services rendered by Company are debited from Client’s account according to Company’s fees. Client agrees to Company’s fees once he or she accepts Current Agreement.

2.22 Company reserves the right to, at any time and at its own discretion, close Client’s account without any reason provided to Client. In this event, Company is responsible for informing Client of this action not less than fifteen (15) days prior to the account closure. At the discretion of Company, any remaining balance in Client’s account will be either returned to the last sender or allowed for withdrawal by Client. A service to cover the process of returning such funds to the original sender will be subtracted from Client’s account. The service charges are specified on Company website.

2.23 Client has the right to terminate Current Agreement at any time and close Client’s account by submitting a written request, only if Client’s account is currently active, is not under investigation by Company or other legal entity, and Client’s account transactions are not in violation of Current Agreement. If all above conditions are met, Company is responsible for closing the Client’s account and refunding any remaining account balance to Client. A service to cover the process of returning such funds to the original sender will be subtracted from Client’s account. The service charges are specified on Company website.

2.24 Current Agreement is considered fully terminated only when Client’s account is closed and Client’s account has a balance of zero. Client’s account cannot be closed with a negative balance. In this case, Company may operate under laws of the country in which the Сlient operates.

3 Processing and Clearing Client Checks, Receiving and Sending Payments on Client’s Behalf

3.1 Company offers the following agent-related services: processing and clearing of Client checks; accepting and sending payments on Client’s behalf. All permits and licenses allowing Company to perform the above transactions are located at Company website at Payment Platform and Licensed Services.

3.2 Company accepts checks and payments only from individuals and legal entities.

3.3 Company is responsible for sending collected Client checks to its main office at least once per week. Company is not responsible for possible loss or damage of checks by third parties, such as express mail service. For the purpose of sending checks, Company reserves the right to Client to select a mail service of Client’s choice, if Client wishes to make this decision.

3.4 It is Client’s responsibility to submit the check to Company with correct check endorsement as specified in the example provided at StarPay Global Ltd. Company will not accept checks for collection without correct endorsement.

3.5 Company reserves the right to process Client checks or other electronic incoming and outgoing payments utilizing any legal financial services offered by U.S. financial institutions.

3.6 Company prohibits Client from receiving and sending funds (by check, wire transfer, ACH/Direct Deposit) earned from products and services that are illegal in the United States and outside of the United States (e.g., online gambling, illegal “spam” communications, illegal drugs or other unlawful products and services). Funds earned from these sources will be immediately returned to the sender and Client will be given a warning. Repeated instances of receiving illegal payments will result in Client’s account being closed, with the remaining account balance returned to the last sender. A service to cover the process of returning such funds to the original sender will be subtracted from Client’s account. The service charges are specified on Company website.

3.7 Client has the right to receive payments (by check, wire transfer, ACH/Direct Deposit) from any affiliate websites where the Client earns money, and from any contractors or other payees. Company is responsible for accepting such payments on Client’s behalf assuming that the purpose of a given payment does not contradict terms of Current Agreement. A separate bilateral agreement should be signed or validated electronically between the Client and the payable party through which Company credits Client’s account for his/her work, product and/or services. Company reserves the right to, at any time, request from Client his/her agreement with the payable party, and Client must provide a copy of this agreement within ten (10) business days of Company’s request. In the event that Client does not provide a copy of this agreement, Company has the right to proceed with applicable rules and actions specified elsewhere in Current Agreement.

3.8 If the total amount in Client check transactions conducted during a single day is equal to or less than 1000 USD, Company is responsible for crediting funds to Client account no later than two (2) business days from the time Client check has been deposited to Company bank account. Company is responsible for depositing checks to its bank account within twenty-four (24) hours of receiving checks at Company’s main office.

3.9 Checks or other payments credited to Client account may be debited from the Client’s account in cases where payment has failed to clear for any reason. Company reserves the right to charge its standard service charges for any returned check. 

3.10 If the percentage of returned checks exceeds five percent (5%) of all of Client’s received checks, the Company has the right to close Client account. Any remaining account balance will be returned to the sender. A service to cover the process of returning such funds to the original sender will be subtracted from Client’s account. The service charges are specified on Company website.

3.11 Processed electronic payments (wire transfer, ACH/Direct Deposit) are credited to Client account during Company business hours and within twenty-four (24) hours after the electronic payments have been credited to Company bank account.

3.12 Company reserves the right to delay crediting of Client’s account in cases where Company determines that an incoming payment is suspicious. If subsequent Company review provides information that further validates this suspicion, or if Company cannot fully investigate the transaction in question, then Company will assume this transaction is fraudulent and in violation of Current Agreement, applicable federal laws of the United States of America, U.S. Anti-Money Laundering Regulations, and/or the laws of the State of New York. As result, Client’s account will be closed, with any remaining balance returned to the sender. A service charge for returning funds will be debited from Client’s account, according to fees specified on Company website.

4 Security of Data Transmission

4.1 All Client information submitted through StarPay Global Ltd is electronically transferred through a 128-bit SSL security protocol. Company guarantees full confidentiality regarding Client information, Client’s accounts and financial services rendered. Client information can be disclosed only when officially requested by U.S. law enforcement agencies. In cases where Company has knowledge of Client involvement in money laundering activities (such as the movement of funds from drug sales, manufacturing and/or sale of child pornography, falsified checks or other payment documents, or terrorism-related activities), or unauthorized attempts to gain access to StarPay Global Ltd, Company reserves the right to independently contact appropriate law enforcement agencies with details of Client’s illegal activity.

4.2 To preserve Client’s personal and account information, Company offers a number of security features such as: restricting access to Client’s account to a specific Client-provided IP address; time and IP logging for each instance of Client’s account access; automated alerts for all account transactions; SMS (text-message) verification for the acceptance and implementation of electronic e-tokens for all account activities, including debiting of funds.

4.3 It is Client’s responsibility to protect and maintain his/her own account login and personal information. By neglecting to utilize security features offered by Company, Client forfeits his/her right to make any legal claims against Company in the event that security-related damages may occur. It is Client’s responsibility to manage and maintain his/her own personal computer security features such as operating system (OS) updates, browser updates, installation and activation of Firewall features, antivirus software and other security features.

4.4 If Client suspects that his/her account and/or personal information has been compromised by a third party, or if Client misplaces his/her mobile phone, SIM card or electronic e-token containing StarPay Global Ltd account verification information, it is Client’s responsibility to immediately notify Company. If Client fails to provide this notification, Client will assume full responsibility for the safety of his/her account and personal information and will forfeit the right to make any legal claims against Company in the event that security-related damages may occur.

4.5 It is Company’s responsibility to provide ongoing support for StarPay Global Ltd, to perform preventive maintenance that increases the working capacity of StarPay Global Ltd, to work toward the detection and remedying of possible technological bugs, and to notify Client of such work not less than two (2) business days after its commencement on Company’s Informational Website or by email notification. In exceptional cases, Company reserves the right to perform urgent preventive operations without notifying Client.

4.6 Company is not responsible for any indirect, emotional, or material losses in the event that Client cannot access his/her account while Company website updates or other preventive maintenance is being performed.

4.7 All correspondence between Client and Company is to be conducted through the internal email service accessible within Client’s account.

5 Company Anti-Money Laundering and Counter-Terrorism Financing Statement

5.1 Company is responsible for maintaining compliance with federal laws of the United States, the laws of the State of New York, U.S. Anti-Money Laundering Regulations, the U.S. Bank Secrecy Act, and all guidelines pertaining to financial services companies that have been established by the U.S. Financial Crimes Enforcement Network (FinCEN). Any provisions not ed in this Current Agreement are regulated by other laws, Company manuals or instructions. As a financial institution, Company is committed to full compliance with all applicable laws and regulations regarding Anti-Money Laundering (AML). Company policy is to prevent clients from engaging in money laundering, fraud, or other financial crimes, including terrorist financing.

5.2 Company is responsible for operating according to all guidelines pertaining to financial services companies as presently established by, or as may be established by future amendments to, the U.S. Financial Crimes Enforcement Network (FinCEN), the U.S. Bank Secrecy Act of 1970 (P.L. 91-508), the U.S. Money Laundering Control Act of 1986 (P.L. 99-570), the U.S. Annunzio-Wylie Anti-Money Laundering Act of 1992 (P.L. 102-550), the Money Laundering Suppression Act of 1994 (P.L. 103-325) and the U.S. Patriot Act of 2001 (P.L. 107-56).

5.3 Company is not responsible if Client declines to pay taxes and/or other fees legally required by the country of his/her residence. Client confirms, under penalty of perjury, that any services performed to earn funds involved in Client’s account transactions were performed outside the United States of America.

5.4 As a worldwide financial institution, starpay-global.com is fully committed to conducting due diligence on our clients and ensuring that all applicable laws and regulations necessary to forestall and prevent money laundering. These include confirming the identity of our sellers and buyers by means of:

  • Government-issued photo ID
  • Proof of residential or business address
  • Corporate documentation
  • Business registration information
  • Tax Identification Document
  • Employer Identification Number
  • Any other applicable documentation

Furthermore, we reserve the right to conduct enhanced due diligence on all clients given world-wide approved risk-based policies. Please note that starpay-global.com reserves the right to refuse a transaction or deny operation on a client or account at any time should suspicion arise that it may be connected to money laundering, criminal activity or any other predicate offence to money laundering. starpay-global.com will not enter into any business arrangement with anyone or group suspected of or directly involved in money laundering, or where funds have been sources or ends of an illegal activity.

In the event that starpay-global.com receives, during its request for documentation, deceptive documentation, contact details, business description or other false information, StarPay Global Ltd will terminate the offending account. starpay-global.com is legally bound to report such misdemeanors to the relevant authorities, and as such the subject, business and its owners may be the subject to a criminal investigation.

Providing false, doctored, or deceptive documents is considered as fraud and will be treated as such. Tax Evasion and Fraud is a predicate offence to Money Laundering, and therefore, all assets derived from fraudulent transactions or suspicious activity may be seized and forfeited.

6 Uncontrolled Circumstances

6.1 No parties defined in Current Agreement will bear responsibility for losses caused by the default or inadequate execution of obligations under Current Agreement due to force majeure circumstances or other reasons beyond control of the parties. Reasons and circumstances considered “beyond control” include: war (including civil), sabotage, fires, acts of terrorism, influences of rodents or insects, natural calamities (including lightning strikes, gales and floods), explosions, action or inaction of bank personnel, mail express services, the U.S. Postal Service, and public authorities of the U.S. and/or the countries where Company has relations, including the effects of wrong actions by administrative organizations, strikes, failure of satellites or essential communications channels on which the rendering of Company services is based, illegal actions of third parties (theft, equipment damage, etc.) or any other persons and/or departments that are not subject to the direct control of Company.

7 Changes and amendments

7.1 The Company reserves the right to unilaterally make changes and/or amendments to Current Agreement, to conditions of use of a product or service, to conditions of service of Client accounts, or to the access and management of Client accounts, and it is Company’s responsibility to notify Client of all changes. If Client does not agree with Company changes and/or future amendments made to this agreement, Company has the right to temporarily block Client’s account and/or stop all incoming transactions to Client’s account.

7.2 Activities Not Allowed

The sale, solicitation, offering, exchange or service of the following are not allowed:

  • Imitation and replica products, including, but not limited to, clothing and accessories
  • Drugs and related paraphernalia (including but not limited to research chemicals and illicit herbal incense)
  • Gambling and/or casinos (including but not limited to lottery, sweepstakes, horse and greyhound racing, sport betting, and virtual poker chips)
  • Pre-adult content, such as pictures, videos, etc., of individuals under the age of 18
  • Any goods or services infringing intellectual property rights of a third party, including but not limited to streaming video/audio, illegal downloads, modification chips, DVD and Blu-Ray Disc decryption devices
  • Illegal downloads or any other goods and services infringing intellectual property rights of a third party, including streaming video/audio
  • Credit card protection, credit repair services, applications for financial services or loans and/or collection services
  • Selling of Unregistered/Unlicensed Stocks, bonds, securities, options, futures, or investments in any entity or property, including (but not limited to) corporations and partnerships or sole proprietorship, are prohibited
  • Solicitation, marketing campaign, direct selling or any other comparative effort will be considered a violation of the User Agreement. If you are registered or licensed to take such action, you may be requested to present documentation demonstrating authority to do so from a Securities Exchange Commission, Commodities Futures Trading Commission or other equal and comparative agency.
  • Payment processors or any aggregation type services
  • Sites that promote hatred, racism, sexism, religious persecution and/or any other prejudicial views
  • Nazi war memorabilia
  • Services using credit card transactions as deposits or credits, including pre-loaded debit/credit/cash/virtual cards
  • Hazardous materials, combustibles and/or corrosives
  • Weapons (Including and not limited to firearms and ammunition)
  • Stocks, bonds, securities, options, futures, or investments in any entity or property, including (but not limited to) corporations and partnerships
  • Remote technical support services and computer virus software promoted using unsolicited emails or outbound telemarketing
  • Tobacco products and related paraphernalia

The following activities are also not allowed through or in relation to StarPay Global Ltd:

  • Money laundering
  • Infringing on any third party's copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy
  • Violating any law, statute, ordinance, contract or regulation, including but not limited to those governing financial services, consumer protection, unfair competition, anti-discrimination or false advertising
  • Submitting altered verification documents
  • Being misleading, false or inaccurate in respect to StarPay Global Ltd or any other User
  • Any activity similar to or consisting of giving yourself a cash advance from your credit card or bank account, factoring or helping others to do so
  • Any defamatory, trade libelous, unlawfully threatening or harassing statements or information
  • Spamming (including and not limited to spam-ware, spy-ware, etc.)
  • Using StarPay Global Ltd as a virtual terminal
  • Transmitting personal information of other StarPay Global Ltd members to third parties
  • Abusing the Earn Money program in any way we consider inappropriate
  • Using the StarPay Global Ltd brand to market or advertise your product(s)/service(s) in any capacity
  • Threatening legal action against StarPay Global Ltd and/or StarPay Global Ltd employees
  • Diluting our traffic by using our Trademarks (including but not limited to Adwords)

The list of activities not allowed is not exhaustive, and may be updated at any time in order to satisfy StarPay Global Ltd’s own risk management processes. Any uncertainty of merchant industry acceptance via StarPay Global Ltd should be clarified by contacting the StarPay Global Ltd Merchant Risk department at Merchantrisk at starpay-global.com

Furthermore, anything that causes us to lose or become liable for, in whole or in part, the services of our sponsoring banks, Internet Service Providers or other suppliers is not allowed. If you use or attempt to use the Service for purposes other than sending and receiving payments and managing your account, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, your account will be terminated and you will be subject to damages and other penalties, including criminal prosecution if necessary.

© 2021 StarPay Global Ltd. All Rights Reserved.

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